Water damage requires immediate attention because it can quickly lead to more damage and cause mold and impact structural integrity.  On Call is an established expert contractor in water damage restoration. We evaluate water-damaged property and perform repairs using effective and equitable methods. Quality is always a high priority with customer satisfaction being our #1 goal. 

In many cases our customers incur water damage but are unable to determine the source of the moisture. Our trained staff and crew are experienced and able to perform investigative services when necessary to locate the source of the water leak.

Our Process

Water damage can come in the form of an entire flooded basement or a small leak from a toilet, but we generally follow the same process every time to ensure your property is restored back to its original state.

Step 1- Damage and Inspection Assessment

Step 2- Water Removal & Extraction

Step 3- Drying and Dehumidification

Step 4- Sanitizing

Step 5- Restoration

 

Common Reasons for Water Damage

  • Leaking appliances- ice makers, dishwashers, water heaters, plumbing, washing machines, etc.
  • Sewage backups
  • Flooding from storms
  • Structural leaks- roofs, gutters & downspouts, etc.
  • Overflowing toilets, sinks, bathtubs, etc.
  • Tornadoes, hurricanes, & severe wind storms
  • Flooding from fire fighting efforts

 

Water Damage Services

  • On call 24 hours a day, 7 days a week
  • Emergency services for quick response and damage mitigation
  • Structural drying
  • Insurance company coordination
  • Leak investigation
  • Emergency clean up
  • Expert level turn-key operation repairs

When your home is being threatened by water damage from flooding or leaks, the professionals at On Call have the expertise to prevent or mitigate the devastating effects water damage can have in order to help preserve and restore your property.

We have the equipment and experience necessary to handle the most challenging water damage and removal situations and are available around-the-clock.

Water Removal Equipment

  • Moisture detectors, hygrometers and other meters measure the extent of moisture saturation.
  • Infrared camera may be used to identify water location for thorough water removal.
  • Submersible and gas-powered pumps for continuous pumping of high-level water.
  • Truck mounted and portable extraction units perform efficient water removal.

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Hi-Tech Drying Equipment

  • Drying equipment helps prevent property water damage like swelling and warping of floors, walls and furniture.
  • Industrial grade dehumidifiers minimize secondary water damage.
  • High-speed air movers create airflow across walls, carpets, pads and furniture, evaporating moisture.
  • Some situations call for special drying techniques that require state of the art equipment and training.

Dehumidification

Dehumidification can save money in restoration and replacement costs, and costs of downtime and delayed production schedules.

On Call adheres to IICRC standards, using the concept of Psychrometrics.  The proper reduction of moisture levels is a science performed by trained professionals.

The dehumidifiers operated by our crew have the power and capability of removing moisture from, among other things:

  • Drywall
  • Plaster
  • Interior paint
  • Cement floors
  • Carpets
  • Insulation
  • Basements

Drying time is reduced because we adjust the locations and types of dehumidifiers as drying conditions change. On Call will save you from having to consider:

  • The science of drying the structure yourself.
  • Relative humidity.
  • The cubic feet of the damaged area.
  • How much time it will take to dry the structure.
  • The extent of the damage.
  • If your carpet or padding is salvageable.